Alexander Saus told Delo.ua whether conflicts are useful for a team and advised on how to avoid them. It’s no secret that we are living in an extremely emotional period of time. It is true for business as well. It doesn’t come as a surprise to us that sometimes temper wears thin and small misunderstandings which earlier were resolved easily with sincere apologies coming from both sides can become kindly soil for development of heated conflicts. What is worse, such conflicts can last long enough. What should be done to minimize the damage in situations like that?